Privacy Policy
Privacy Policy - ÔME Housekeeping Last updated: April 22, 2026
1. Identity of the data controller
This privacy policy applies to the website www.ome-housekeeping.fr, operated by: ÔME HOUSEKEEPING, Sole proprietorship - Self-employed entrepreneur. Activity: Personal Services (SAP). APE: 8121Z. Registered office: Bayonne, Basque Country, France. Contact: contact@ome-housekeeping.fr As data controller, ÔME HOUSEKEEPING is committed to protecting the privacy of its visitors and customers, in accordance with the General Data Protection Regulation (GDPR - EU 2016/679) and the amended French Data Protection Act.
2. Data collected and purposes
We only collect data that is strictly necessary for the proper management of our business. Here are the processing activities implemented:
2.1 Contact requests and quote requests
Data collected: last name, first name, email address, phone number, home address, type of service requested, surface area. Purpose: respond to your requests, prepare a personalized quote, ensure commercial follow-up. Legal basis: legitimate interest (art. 6.1.f GDPR) / performance of a contract (art. 6.1.b GDPR). Retention period: 3 years from the last contact.
2.2 Booking and service execution
Data collected: last name, first name, address, contact details, home information, service history. Purpose: planning and execution of cleaning interventions, invoicing, customer relationship management. Legal basis: performance of the contract (art. 6.1.b GDPR). Retention period: 5 years from the end of the contractual relationship (legal accounting obligation).
2.3 ÔME Loyalty Program
Data collected: name, email, booking history, points accumulated (ÔME Graines), loyalty level. Purpose: loyalty program management, sending rewards, tracking milestones (Purifier, Air Purity Ambassador, ÔME Planet Guardian). Legal basis: consent (art. 6.1.a GDPR). Retention period: duration of your participation in the program + 1 year.
2.4 Marketing communications (newsletter and emails)
Data collected: email address, first name, communication preferences. Purpose: sending information about our services, seasonal offers, eco-friendly maintenance tips. Legal basis: consent (art. 6.1.a GDPR). Retention period: until withdrawal of your consent, then 3 years of inactivity.
2.5 Website navigation (technical data)
Data collected: IP address, browser type, pages visited, session duration, cookie data (see our Cookie Policy). Purpose: proper functioning of the site, security, improvement of the user experience. Legal basis: legitimate interest (art. 6.1.f GDPR) for necessary cookies; consent for advertising cookies. Retention period: 13 months maximum for navigation data.
2.6 Immediate Advance Tax Credit (URSSAF)
Data collected: identity and tax data transmitted as part of the Immediate Advance scheme. Purpose: implementation of the instant tax credit scheme for Personal Services. Legal basis: legal obligation (art. 6.1.c GDPR). Retention period: 10 years (statutory tax deadline).
3. Data Recipients
Your data is processed by ÔME HOUSEKEEPING and is never sold to third parties. It may be shared with the following subcontractors, in strict compliance with GDPR: - Wix.com - website and contact form hosting (servers in Europe) - Brevo (formerly Sendinblue) - sending emails and marketing communications - Stripe - online payment processing (PCI-DSS certified) - URSSAF / Nova - as part of the Advance Immediate scheme - Abby - accounting and invoicing software - Tree-Nation - tree-planting program linked to ÔME Club rewards
4. Transfers Outside the European Union
Some of our providers may process data outside the European Union. In such cases, we ensure that appropriate safeguards are in place (European Commission standard contractual clauses, Privacy Shield certification, or equivalent).
5. Your rights
In accordance with the GDPR and the French Data Protection Act, you have the following rights regarding your personal data:
Right of access - obtain a copy of the data concerning you.
Right to rectification - have inaccurate or incomplete data corrected.
Right to erasure - request the deletion of your data ("right to be forgotten"), subject to our legal obligations.
Right to restriction - restrict the processing of your data in certain cases.
Right to portability - receive your data in a structured, machine-readable format.
Right to object - object to processing based on our legitimate interest or for direct marketing purposes.
Right to define post-mortem directives - define instructions regarding the fate of your data after your death.
To exercise these rights, contact us at: contact@ome-housekeeping.fr
We are committed to responding within 1 month of receiving your request.
6. Complaint to the CNIL
If you believe your rights are not being respected, you have the right to file a complaint with the French Data Protection Authority (CNIL):
Website: www.cnil.fr
Address: 3 Place de Fontenoy - TSA 80715 - 75334 Paris Cedex 07
Phone: 01 53 73 22 22
7. Data security
ÔME HOUSEKEEPING implements appropriate technical and organizational measures to protect your data against unauthorized access, loss, destruction or disclosure. These measures include in particular the encryption of communications (HTTPS), restricted access to data through authentication, and the rigorous selection of certified service providers.
8. Cookies
Our site uses cookies. To learn more about the cookies set, their purpose and your choices, please see our [Cookie Policy].
9. Changes to this policy
We reserve the right to update this policy at any time, particularly in the event of legal changes or changes to our practices. The last update date is indicated at the top of the document. In the event of a substantial change, we will inform you by email if you are subscribed to our communications.
10. Contact
Necessary (always active - consent not required)
These cookies are essential for the site to function. They do not store any personally identifiable data and cannot be disabled.
Nom du cookie | Domaine | Durée | Finalité | Consentement requis | ID | Created Date | Updated Date |
|---|---|---|---|---|---|---|---|
_fbp | .ome-housekeeping.fr | 3 mois | Pixel Facebook - affichage de publicités personnalis ées sur Facebook et plateformes partenaires | Oui | a3fb2160-57c9-4669-97e5-60f9b47f30b8 | 20/04/2026 | 20/04/2026 |
4.2 Functional Cookies (0 cookies detected)
No functional cookies are currently deployed on the site.
4.3 Analytics Cookies (0 cookies detected)
No analytics cookies are currently deployed on the site.
4.4 Performance Cookies (0 cookies detected)
No performance cookies are currently deployed on the site.
4.5 Advertising Cookies (subject to your consent)
Nom du cookie | Domaine | Durée | Finalité | Consentement requis | ID | Created Date | Updated Date |
|---|---|---|---|---|---|---|---|
_fbp | .ome-housekeeping.fr | 3 mois | Pixel Facebook - affichage de publicités personnalisées sur Facebook et plateformes partenaires | Oui | a3fb2160-57c9-4669-97e5-60f9b47f30b8 | 20/04/2026 | 20/04/2026 |
This cookie requires your prior consent. It is set by facebook.net only if you have accepted the Advertising category.
4.6 Unclassified Cookies
No Unclassified cookies are currently deployed on the site.
5. Vos droits et choix
In accordance with the GDPR and French law, you have the following rights:
- Withdraw your consent at any time via the cookie management button
- Access, rectify or delete data collected via cookies
- Object to the processing of your personal data
- File a complaint with the CNIL (French Data Protection Authority): www.cnil.fr
6. Managing cookies via your browser
You can also configure your browser directly to accept, reject or delete cookies:
Chrome: Menu → Settings → Privacy and security → Cookies
Firefox: Menu → Settings → Privacy and security → Cookies
Safari: Preferences → Privacy → Manage website data
Edge: Menu → Settings → Cookies and site permissions
7. Contact
For any questions regarding this cookie policy, you can contact ÔME Housekeeping:
Email: contact@ome-housekeeping.fr
8. Policy Update
This policy may be modified at any time to reflect changes to our site, our tools or the regulations. The online version prevails.